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Terms & Conditions

Welcome to Divinity! Please read these Terms & Conditions carefully before placing an order. By using our website or purchasing our products, you agree to these terms.

1. Orders and Payment

  • All orders are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order at our discretion.

  • All prices are listed in ZAR and exclude VAT as stated.

  • Payment must be made in full before dispatch or collection.

2. Shipping and Delivery

  • Delivery times are estimates and may vary due to circumstances beyond our control.

  • We are not responsible for delays caused by couriers, customs, or incorrect shipping details provided by the customer.

  • Once a product has been dispatched, ownership and risk transfer to the customer.

3. Returns and Refunds

  • For hygiene reasons, we do not accept returns or exchanges of opened or used hair products.

  • If a product arrives damaged or defective, please contact us within [2] days with proof of purchase and photos of the item.

  • Refunds or replacements will be issued at our discretion once the issue is verified.

4. Product Use and Safety

  • Always read the product label and follow usage instructions carefully.

  • Conduct a patch test before using new products.

  • We are not liable for allergic reactions, misuse, or failure to follow product guidelines.

5. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products..

6. Intellectual Property

  • All content on this website, including logos, images, and product names, are the property of The Divinity. 

  • Unauthorized use or reproduction is strictly prohibited.

7. Privacy Policy

  • We respect your privacy and handle all personal information in accordance with our [Privacy Policy link].

  • Your data will not be shared with third parties except as required to process your order.

8. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time.

  • Any changes will be effective immediately upon posting on our website.

9. Contact Information

For any questions or concerns, feel free to reach out to us:📧 Email:orders@divinityco.za

Phone: 076 680 5790